1. How long does it take to ship my goods from China to my country?
It depends on the delivery method you choose.
All the express delivery methods（DHL, UPS, FEDEX) take about 3-7 working days to arrive;
EMS: 10-12 working days; Registered post, like HK post or singapore post, take about 15 days.
So if you select the registered post, pls wait your goods with more patience.
2. Can you show me how you calculate shipping?
Please log into your hiddencamerakit.com account, put items in your cart, and preview the shipping cost in the checkout process. You can also go back, change the items in your cart, and see how the prices change if you order more or fewer pieces.
The calculation is automatic and based on your shipping address and the weight of the items.
3. Can we pay the shipping in the destination?
Sorry, we don't accept payment on delivery. Thanks for your understanding.
4. Do you ship to PO Box?
The shipment via express delivery methods such as UPS, DHL, and FedEx can not be sent to PO Box address. But EMS can be sent to PO Box address.
5. What shipping options are available?
We provide many kinds of delivery methods from China to worldwide.
The express methods: DHL, UPS, FEDEX.
Postal Service: EMS.HK post, singapore post
6. How can I trace my shipment?
Shipment via different shipping methods can be tracked from the following websites. We will also keep you updated with the status of your shipment after we ship goods out.
Resistered post: http://www.17track.net/IndexEn.html
7. How do I save on shipping?
Due to the high cost of international shipping, we suggest our customers to buy everything they want in one order. In this case, the per-item shipping cost could be minimized.
If you do not care the delivering time, also can select the registered post, like HK post or singapore post.
8. When can I get the information about my package online?
Normally, as for the shipments by DHL, UPS, FEDEX and EMS, you can get the information about your packages online within 2 days after we ship them out.Registred post parcel will be tracked online within 5 days after we ship them out.
9. What if the goods arrive damaged?
If your package shows breakage on receipt, attempt to open it in the presence of the driver or at least bring it to his/her attention when signing for the item. If possible, try to obtain a photograph of the damaged package. And also, you need to weigh the packages you received in case some items dropped out during transport from the damaged package. Contact us immediately and retain all packaging materials. Meantime, call the delivery company and tell them about the breakage etc.